Privacy Policy

Introduction

At Monexavero, we value and respect your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services. By accessing our platform, you accept the practices described in this document.

Information We Collect

We collect information that you provide directly to us, including:

• Identification data: full name, date of birth, CURP, RFC
• Contact information: email address, phone number, home address
• Financial information: income, expenses, credit situation (only when necessary for our services)
• Usage information: data about how you interact with our platform
• Technical information: IP address, browser type, device used

Use of Information

We use your personal information for the following purposes:

• Provide and improve our financial consulting services
• Evaluate your eligibility for government support programs
• Communicate with you about our services and updates
• Personalize your experience on our platform
• Comply with legal and regulatory obligations
• Prevent fraud and protect the security of our users

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who help us operate our platform
• With government authorities when required by law
• With financial institutions when necessary to process your requests
• With your express consent for specific purposes

Information Security

We implement technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, loss, alteration, or destruction. These measures include data encryption, firewalls, restricted access, and regular security audits.

Your ARCO Rights

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties, you have the right to:

• Access your personal data in our possession
• Rectify your data when inaccurate or incomplete
• Cancel your data when you consider it is not required for the stated purposes
• Oppose the processing of your data for specific purposes

To exercise these rights, send an email to privacy@monexavero.com with your request and a copy of official identification.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this notice, unless the law requires or permits a longer retention period. When it is no longer necessary to retain your information, we will securely delete it.

Changes to this Notice

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new notice on our platform and, when appropriate, sending you an email notification.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact us: